​PRIVACY POLICY

South Tweed Dental ("we", "our", "us") values the privacy of our patients and visitors and is committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information in compliance with the Privacy Act 1988 (Cth).

We respect your right to privacy and ensure that your personal and sensitive information, including your health and dental history, is handled with the highest level of care and confidentiality.

Personal information is any information that can identify you or make you reasonably identifiable. This may include:

• Your name, address, email, and telephone number
• Date of birth and age
• Medicare, private health insurance, and other funding details
• Information about your dental and health history
• Details of the treatments and services provided to you at our clinic
• Payment and billing details
• Emergency contact or family details

Sensitive information, such as your health and dental history, is treated with additional protection under the Act.

We generally collect information directly from you when you:

• Complete patient forms or documentation
• Book appointments (online, by phone, or in person)
• Communicate with our team during consultations or over the phone
• Use our website or patient surveys

We may also collect information from:

• Other healthcare providers (with your consent)
• Private health insurers, Medicare, or other funding bodies
• Dental laboratories or technicians where required for treatment

We collect, hold, and use personal information to:

• Provide you with quality dental care and treatment
• Process payments, insurance, or Medicare claims
• Communicate appointment reminders and updates
• Respond to your enquiries or feedback
• Maintain accurate health records
• Improve our services through feedback and patient surveys
• Comply with legal and regulatory requirements

If you choose not to provide your personal information, we may be unable to provide some or all of our services to you.

Our website may use cookies and tracking technologies to:

• Improve user experience
• Analyse website usage and trends
• Personalise content and services
• Support online appointment booking

You may disable cookies in your browser settings, though some website features may not function properly as a result.

We may share your information with:

• Our staff and treating dental practitioners
• Other dental specialists or healthcare providers (with your consent)
• Dental laboratories for the manufacture of prosthetic devices
• Private health insurers, Medicare, and payment processors
• IT service providers and secure record systems that support our operations

We do not sell or rent personal information to third parties.

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Information may be stored electronically or in hard copy, and is securely destroyed when no longer required, unless retention is required by law.

However, please note that no data transmission over the internet can be guaranteed as completely secure. Any information transmitted online is at your own risk.